Frequently Asked Questions

Everything you need to know about your Equinox experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags still attached. Please visit our returns portal to initiate a request.

How do I find my correct size?

Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits can vary between slim and oversized styles.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna and Afterpay.

Are your materials sustainably sourced?

At Equinox, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placement to modify or cancel your order by contacting our support team.